Troubleshooting Checklist - For product information, click on the links to the right of the page to find landscape lighting fixtures, light bulbs and power transformers.

Contractors Depot
48 Island Drive
Eastpoint,  FL  32328
CCR Cage #3H2R2

Toll Free - 1 877 266 3532
USA - 850 670 1100
 
 

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Troubleshooting Checklist
Low voltage lights will operate with a minimum of maintenance.  However, if you do have any problems, check the following items first:
 

Lights dim? 

  • Bad connection:  Check all transformer and light fixture connections.  Low voltage cable should be fastened tightly to the transformer.
  • Overloaded line:  Disconnect one or more of the bulbs to see if the other lights become bright again.  If they do, remove one of the fixtures, use a more powerful transformer or split the cable run and add a second transformer.
  • Lights are dim at the end of the cable:  On a long run of cable, the lights farthest away from the transformer may become too dim due to excessive voltage drop.  When this occurs, change to a heavier gauge of wire or use a different wiring layout.  If the cable run is within specified limits, check for a short circuit.
  • Circuit breaker trips when transformer is turned on:  Disconnect the transformer from the AC outlet, and disconnect the low voltage cable from the transformer.  Reset the circuit breaker (or replace a blown fuse), plug in the transformer and turn it on.  If the fuse or circuit breaker doesn't blow, the transformer works.  If it trips the circuit breaker again, return the transformer to your dealer.  
  • One lamp won't light:  Check the cable connection.  If the lamp still won't light, test the socket with a lamp that does work.  If it doesn't work with a new bulb, you may have a faulty socket.

Lights out?

  • Overloaded transformer:  If lights initially turn on but then shut off, this indicated that the transformer is either overloaded or shorted.  Check the connections at the transformer and the fixtures.  If you are using loop or double-leg wiring layouts, be careful to connect the positive and negative wires to the proper terminals on the transformer. 
  • Transformer power is off:  Check the on/off switch and/or the circuit breaker to verify that the outlet is activated.  to test a photo-controlled power pack, place a piece of dark tape over the photoelectric eye to return the power pack on.  If the power pack is defective, contact your manufacturer.
  • Break in cable:  Manually inspect the entire cable run for any cable breaks that could be causing shorts. 


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Contractors Depot
48 Island Drive,   Eastpoint, Florida, 32328
Toll free 1 877 266 3532   USA - 850 670 1100      FAX - 850 670 1122

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